Customer Service Representative

Customer Service with English

Location: Warsaw, Poland

Responsibilities:

We are currently recruiting passionate, motivated, and enthusiastic English and Polish-speaking Contact Center Associates to join our team and provide Security and/or Compliance support via multiple customer engagement channels.

·        Responding to all customer service requirements, agreed with telephone service

·        To aim to resolve all queries on a first call resolution basis

Customers Engagement and Experience

• English B2 level

• Polish C1 level

·        Ability to interact with customers on a personal level

·        Communicate clearly and effectively during all calls

·        Provide exceptional customer experiences at every customer touchpoint

Qualifications:

·        You have a great level of English (minimum B2) and Polish as well as minimum secondary education

·        Excellent communication skills in English in the both verbal and written forms

·        Preferably some previous experience in customer service – ideally in a contact center or perhaps in retail either would be great

·        Ability to work flexible shifts whilst displaying impeccable schedule adherence

·        A team player with a positive outlook and a passion for customer service

·        Strong attention to detail and the ability to multi-task

·        Excellent computing skills

·        Strong decision-making and problem-solving skills

·        Interest in Cyber Security and IT fields is a plus

·        Flexibility

Benefits:

1. Private life insurance

2. Company’s social fund

3. Eyeglasses Reimbursement

4. Private Medical Care

5. Multisport Card

6. MyBenefit Platform

About VikingCloud

VikingCloud provides end-to-end security and compliance solutions to businesses throughout the world, offering the latest in cloud-based solutions to secure networks and maintain compliance. Almost 5 million businesses use its award-winning platform, and the company maintains partnerships with many of the world’s leading acquirers and payment service providers. VikingCloud also works with the world’s largest brands helping them proactively mitigate evolving cyber threats and business risk. VikingCloud’s Asgard Platform™ processes billions of security events daily, providing real-time intelligence access to an organization’s cyber risk landscape. Headquartered in Dublin, Ireland, with operations in the United States, Australia, India, Philippines, Poland, Sweden, South Africa and the United Kingdom, VikingCloud has clients in more than 100 countries and a global team of more than 1,000.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, political affiliation or opinion, medical condition, status as a veteran, and/or any other federal, state or local protected class.